Shipping and Return Policy
Effective Date: January 1, 2021
At HighRez Transfers, we are committed to providing a seamless shopping experience. This policy outlines our shipping and return procedures to ensure transparency and clarity.
1. Shipping Policy
1.1 Processing Time
- Orders are processed within 1-3 business days.
- Orders placed on weekends or holidays will be processed the next business day.
1.2 Shipping Rates and Delivery Times
- Shipping costs are calculated at checkout based on weight, destination, and shipping method.
- Estimated delivery times:
- Standard Shipping: 3-7 business days
- Expedited Shipping: same day or next business days
1.3 Order Tracking
- Once your order is shipped, you will receive a tracking number via email to monitor your shipment’s progress.
1.4 Shipping Restrictions
- We currently ship to the United States only.
- We do not ship to P.O. boxes or military addresses.
2. Return and Refund Policy
2.1 Eligibility for Returns
- Returns are accepted within 14 days of delivery.
- Items must be unused, in their original condition, and include all packaging.
2.2 Non-Returnable Items
- Customized or personalized items (e.g., custom transfers or designs) are non-returnable unless damaged or defective.
- Sale or clearance items are final sale and cannot be returned.
2.3 Return Process
- To initiate a return, you must contact us within 3-5 business days of receiving your package at info@highreztransfers.com with your order number and reason for return.
- Once approved, you will receive instructions for sending the item back.
2.4 Refunds
- Refunds are issued to the original payment method once the returned item is inspected and approved.
- Shipping fees are non-refundable unless the return is due to an error on our part.
2.5 Exchanges
- We do not offer direct exchanges. Instead, return the item for a refund and place a new order.
3. Damaged or Defective Items
If your item arrives damaged or defective, please email info@highreztransfers.com within 7 days of delivery with photos of the issue. We will work to resolve the problem promptly.
4. Contact Us
For questions or concerns about your order, please contact us:
HighRez Transfers
4768 W Commercial Blvd, Tamarac, FL 33319
Email: info@highreztransfers.com
Phone: 1-833-246-3342
